Foire aux Questions - FAQ
Registration / Login
1. My postal code (zip code) is not recognized, what should I do?
If your address or postal code is not recognized, check that you have entered the postal code (zip code): 1202
This is the postal code of your delivery address.
2. I forgot my password
No worries, you can regenerate a new password: Login > Forgotten password.
1. I made a mistake in my order, how can I modify or delete it?
This functionality being under development, it will be available in a next update of the mobile application.
- To modify / delete my order, you must send us an email at email@example.com we will gladly do it for you.
- Otherwise, we will automatically change your order after the pick-up. These modifications can be viewed in your order history.
2. Where can I view the status or orders history?
Via my web interface > my account or the "CleanCloud" mobile application (IOS download, Android download) Settings > Orders.
3. Where can I find all the prices?
You can find them via your mobile application (IOS download, Android download). Settings> View prices.
Welcome / sponsorship discount
1. I forgot my welcome PROMO CODE, can I still have my discount?
- Yes, do not worry, all orders are reviewed by our team before processing, the discount will be automatically assigned to you before the debit of your card. You can see it in the status of your orders.
- If you notice that this is not the case, send us an email to firstname.lastname@example.org with the number of your order, we will gladly credit you with your account.
2. Where can I find my PROMO CODE for sponsorship?
It can be found via the "CleanCloud" mobile application (IOS download, Android download). Settings> Get free credit.
You can then send it to your colleagues by email, sms or whatsApp and benefit from discounts on your orders as many times as you want!
1. What is the difference between the Economic and Classic range?
- 90% of stains go to washing. If you have not identified specific stains on your clothes, then choose the Economic range !
- The Classic range (with stain removal) will be applied to clothing requiring a special stain removal treatment.
2. Are soiling on the collars, wrists and sweat halos considered special stains ?
No, they are processed via the Economy range.
3. What happens if I haven't chosen the right service?
- No problem, if we identify stains on the ECONOMIC range, a stain removal treatment will be applied free of charge. We will make you attentive for the following times.
- If you are not satisfied with the CLASSIC range chosen, return your clothes to us, specifying it, a second treatment will be done free of charge.
- If you forgot to choose your PREMIUM treatment (Starch, Anti-stain, Waterproofing): write to us! (email@example.com) we will gladly add it for you!
1. How do I pay for my orders?
- It is done automatically during the pick-up or delivery of my clothes through the credit card registered during my registration.
- An invoice by separate email is automatically generated with each payment.
- Your card details are encrypted and sent securely to our payment partner Stripe.
2. Where can I find my payment history?
Via my web interface or mobile application (IOS download, Android download) Settings > Orders.
3. How do I update my credit card details?
You can do this via the "CleanCloud" mobile application (IOS download, Android download). Settings> Update credit card
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